Refund Policy with UMI TOV

Your experience with UMI truly matters to us. That’s why we keep everything clear and transparent: no hidden steps or fine print surprises.

Here’s exactly how it works: One-time purchase

You’ll have a 30-day refund window from the date your order is delivered.
There is no need to return the product. You can keep it — no extra steps of sending it back.
Refunds are limited to 1 per product per customer. This allows us to keep things fair for everyone in our community.
To process your request, we’ll need your order number. It should match your name and email on file.
Refunds are issued only to the original purchaser. They can’t be transferred to someone else.
Refunds go back to the original payment method only.
Third-party or retail purchases are not eligible.

Subscriptions

Refunds apply only to your most recent order within the 30-day window from the date of receiving your order.
Your first order is eligible for a full refund within that time.
Renewals are not eligible for refunds once billed and shipped.
There is no need to return the product. You can keep it — no extra steps.
To process your request, we’ll need your order number.
Refunds go back to the original payment method only.
Third-party or retail purchases are not eligible.

Subscription cancellation We understand that plans can change. If this no longer feels right for you, you can cancel your subscription.

Please note:

Cancellation and refund are separate actions. If you need both, just let us know clearly.
We’re not able to process retroactive cancellations once billing has been completed.

Subscription reactivation If you cancel your subscription and change your mind, you’re always welcome back.

Just note:

The first-order refund window applies only once. And it doesn’t reset after reactivation

How to request a refund

We want you to always feel informed, supported, and in control.

If you’re ever unsure, just reach out to umi@support.com We’re here for you.